Evoque provides an innovative salvage process to assist insurers with the collection, assessment and sale of salvage items, taking the headache away from insurers & Loss Adjusters and providing a simple, ethical approach to salvage. There is absolutely no upfront cost for using this service, all costs are taken out of the sale of the item.
SALVAGE RECOVERY AND SALE
WE COLLECT
Using our own logistics team, Evoque will speak to the policyholder to arrange collection of the item(s) at their convenience. Once the item is collected, we will assess any potential damage and appoint one of the experienced restorers that form part of our network.
WE RESTORE
Any items that require restoration are passed to our UK wide network of specialists. They will restore the item using the highest quality material and craftmanship.
WE SELL
The item is then handed to our sales team who identify where best they can sell the item and achieve the maximum sale price.
THE EVOQUE PROCESS
SALMA CASE MANAGEMENT PLATFORM
SALMA gives control to our clients. Providing an innovative dashboard, in depth reporting and a new instruction booking system, SALMA will keep you right up to date at every stage of the salvage cycle.
MANAGEMENT TEAM
Sir Aubrey Brocklebank
Non Executive Chairman
Ian Whittock
Managing Director
James Whittock
Business Development Director
Ed Farquhar
Director
Shaz Hussain
Director
Caroline Whittock
Head of Administration
Rob Sharp
Sales Manager
Theona Ward
Stock Control Supervisor
COMMERCIAL CASE STUDIES
Hitachi 33 Ton Excavator
BACKGROUND
A plant Hire business had several items stolen from a demolition site in January 2017. Thieves broke through fencing and stole the items on low loaders. In September 2017 the items were found and the thieves arrested. We were appointed to act on the insurers’ behalf in respect of the 2017 Hitachi 33 Ton Excavator. The insurer settled at £69,500.
COLLECTION
Once appointed we contacted the company who had the item in storage on behalf of the insurer. They offered their delivery services and stated they could keep the item in storage for a discounted rate if required.
SALE
Because the item was undamaged, we set about contacting our various trade contacts to garner some interest. Several interested parties came back and we got an offer of £50,000- which we accepted. We accepted based on the settlement figure, the current second-hand market (limited as it was a 2017 model and therefore not many are available for sale with it being so new) and the fact that several of the attachments had not been recovered. We were able to achieve a return of over 40% for the insurer and did it all within 48 hours.
BREAKDOWN OF FIGURES
| SALE PRICE | £50,000 |
| COSTS | £3,650 |
| GROSS TOTAL | £46,350 |
| EVOQUE FEE (EX VAT) | £13,905 |
| VAT | £2,781 |
| DUE TO INSURER | £29,664 |
| PERCENTAGE RETURN OF CLAIM | 42.7% |
Bretz Sofa
BACKGROUND
Claim arose after an Owl flew down the client’s chimney and it it’s panic, defecated on the sofa, causing several areas of damage.
Loss Adjuster attended the property and settled at £20,000.
COLLECTION
Item was assessed by our expert furniture cleaner and using a number of specialist chemicals, was able to remove all stains.
SALE
Item was sold through our e-commerce website for £7,000. Sale took approximately 3 weeks from collection.
BREAKDOWN OF FIGURES
| SALE PRICE | £7,000 |
| COSTS | £300 |
| GROSS TOTAL | £6,700 |
| EVOQUE FEE (EX VAT) | £2,010 |
| VAT | £402 |
| DUE TO INSURER | £4,288 |
| PRECENTAGE RETURN OF CLAIM | 21.44% |
NettApp IT Flash Drive
BACKGROUND
Client made a claim following accidental damage to a brand new server unit they had just purchased. Loss Adjuster agreed settlement at £20,000.
RESTORATION
We decided to sell the unit as it was, due to the high cost of replacing the memory blades.
SALE
We spoke to 3 commercial customers who specialise in IT equipment and all 3 expressed interest. We finally decided to sell the item at £6,500 to a private buyer.
BREAKDOWN OF FIGURES
| SALE PRICE | £6,500 |
| COSTS | £200 |
| GROSS TOTAL | £6,300 |
| EVOQUE FEE (EX VAT) | £1,512 |
| VAT | £378 |
| DUE TO INSURER | £4,410 |
| PRECENTAGE RETURN OF CLAIM | 22.05% |
Clothes Dryer
BACKGROUND
Evoque were instructed by a Loss Adjuster to collect a Whirlpool clothes dryer, which had been involved in a small water leak in the kitchen. The insurer paid out for the whole kitchen and we received 6 high end appliances, all less than 12 months old. The total payout for the appliances was £9,307.01. Total payout for the dryer was £272.34.
COLLECTION
Our Logistics team attended the client’s property and collected all 6 appliances.
RESTORATION
Firstly, the appliances were checked over by a specialist and deemed safe to use. They were then professionally cleaned and PAT Tested by an electrician.
SALE
The Clothes dryer went up for sale on our website, www.thebazaar.store, and sold within 14 days for £300 so gross return was over 100% of the claim.
BREAKDOWN OF FIGURES
| SALE PRICE | £300 |
| COSTS | £65 |
| NET TOTAL | £235 |
| EVOQUE FEE (EX VAT) | £70.50 |
| DUE TO INSURER | £164.50 |
| PRECENTAGE RETURN OF CLAIM | 60.40% |
CONTACT US
Evoque Claims and Appraisals Limited
Unit 7 & 8 Westgate Trading Estate
Westgate, Aldridge,
West Midlands WS9 8EX
T: 01922 324002
F: 01922 862809